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Press Release


Fischer International's Technology Enables Improved Service Levels to Students, 90% Reduction in Password Reset Calls, Stronger Security & Privacy

Naples, FL (May 9, 2006) -- Fischer International, thought leaders in Identity Management, today announced six-month results for Coppin State University's deployment of Fischer Identity Suite. Coppin deployed Fischer password management and self-service technology to over 9,000 users in the first phase of their campus-wide Identity Management project. Between November 2005 and April 2006, Coppin demonstrated dramatic productivity gains, better and faster service to students, and greater privacy protection. Fischer's technology also contributed to the success of the University's initiatives to double online registrations and increase enrollment.

Since deploying Fischer Password Manager, functional efficiency and user productivity has improved throughout the university. For example, enabling users to reset passwords on-demand from any location has significantly improved service levels and reduced password reset calls by 90%. The observed reduction in calls saved Coppin's IT department an average of 22 hours each week over the six-month period: averaging nearly two hours every day during normal-load periods, and almost eight hours each day during the critical four week period that surrounded the beginning of the Spring semester. These productivity gains were re-invested by increasing support for applications that support critical, student-facing business processes.

Privacy protection was also enhanced due to Coppin State's creative authentication process and decision to enable self-service identity updates. Coppin configured Fischer Password Manager to authenticate users via challenge/response against personal information safeguarded by Fischer. This approach provided Coppin with greater assurance that each user was indeed who he claimed to be, avoided the need to disclose personal data to a help desk representative, and avoided the practice of sending new passwords to users via email. Coppin's decision to empower users to update their own identity information likewise eliminated multiple security challenges. Self-service identity removed all "eyes" from the update process, and enabled the revised data to "go live" moments after updates were completed.

Additionally, Fischer Password Manager has helped Coppin State extend their geographic reach by providing timely, convenient and secure password reset capability for off-campus, remote users.

"Password management is one of the most important technologies we offer. It is essential for enabling business processes and student services such as distance learning, online registration, and remote password resets," said Dr. Ahmad El-Haggan, CIO, Coppin State University. “Fischer’s remote deployment capability, real-time customization capability, and out-of the-box functionality were key to keeping our cost down while enabling us to very quickly get up and running.”

Fischer's integration technology and remote deployment capabilities enabled Coppin to complete the campus-wide Password Management deployment four times faster than a first-generation solution. Within a week the team deployed the password management solution and loaded the repository from two different directory domains. The strength and flexibility of Fischer’s next-generation architecture enabled Coppin State to add customizations and functionality changes without increasing implementation time. Once the changes were made, Coppin State IT personnel reinitialized the pilot environment to be used in their production environment.

“Coppin State is a model for other organizations that can’t wait for other vendors to cobble together disparate components of an Identity Management Suite,” said Reneé Bacherman, President and CEO of Fischer International. “By utilizing our next generation architecture, Coppin is realizing their return on investment today.”

Coppin State University expects to complete their university-wide roll-out of the full Fischer Identity Suite in summer 2006, which includes provisioning, compliance, password management, user self-service, and mobile identity management.

About Coppin State University
Located in Northwest Baltimore, Coppin State University is a HBCU (Historically Black Colleges and Universities) that was founded in Baltimore City in 1900. A liberal arts university, Coppin provides academic programs in the arts and sciences, teacher education, nursing, graduate studies, and continuing education. A fully accredited urban, residential campus, Coppin serves Baltimore residents, as well as students from around the world, with flexible course schedules that include convenient day, evening, and weekend classes. Coppin is named after the legendary, pioneering educator Fanny Jackson Coppin. Coppin continues to fulfill its unique mission of primarily focusing on the problems, needs, and aspirations of the people of Baltimore’s central city and its immediate metropolitan area. For additional information, please visit

About Fischer International
Fischer International was founded in 1982 by Addison Fischer, a security visionary whose many accomplishments are recognized globally. Headquartered in Naples, Florida, Fischer International has a distinguished history of innovation and thought leadership in the security industry. Fischer continues this tradition by being the first to deliver the next-generation of Identity Management. The solution, Fischer Identity Suite, is built upon DataForum™, Fischer’s standards-based provisioning, approval, and compliance engine. By design, the engine is an integration technology as Fischer recognized that integration is the lifeblood of enterprise Identity Management. Additionally, compliance is organically incorporated throughout because compliance must be part of the DNA in any Identity Management solution. Like all Fischer solutions, the Fischer Identity Suite will stand the test of time. For additional information, please visit


Media Contact:

Dennis McDermott
Chief Marketing Officer
Fischer International
(239) 643-1500


IDC Case Study discussing Coppin State University's "buying criteria" for Identity Management.